- The Reservation Service is available every day from 7:30 am to 10:00 pm Paris time.
- Deposit: To enable us to definitively register your reservation, we ask you to be kind enough to send us, as a deposit, 30% of the total amount of the chosen package, by authorized debit on your credit card.
All reservations must be guaranteed with a credit card number, expiration date and cryptogram.
- Cancellation of reservation by the customer :
In the event that you are unable to honour your reservation on the scheduled date, please notify the Reservation Department in writing. Only a written cancellation – by mail or e-mail to firstname.lastname@example.org – will be taken into account. The methods of refund and postponement of deposits follow the deadlines below:
For any cancellation occurring more than 7 days before your arrival date: we will refund the full deposit.
For any cancellation occurring between 7 days and 48 hours before your arrival date: we give you the possibility to postpone the deposit on a new period of stay, until December 31 of the current year.
However, in case of definitive cancellation and in accordance with the provisions of article 1590 of the French Civil Code, “all deposits paid remain definitively acquired”.
For any cancellation occurring less than 48 hours before your arrival date: the deposit remains definitively acquired.
In case of no-show at the hotel on the day of your reservation, the entire number of nights previously booked will be due and billed.
If you have booked your stay via another online reservation site and you wish to cancel it, you must cancel it on the same site.
- Credit Cards: Visa, Eurocard, Mastercard, American Express.
- Arrivals and Departures :
On the day of arrival, rooms are available from 4:00 pm.
On the day of departure, rooms must be vacated by 12:00 noon.
- Various extras and supplements, not included in the rates, such as local taxes, cellar, bar, telephone, laundry, beauty treatments, massages and massages, etc. must be paid on site, in addition, on the day of departure.
When booking a package including accommodation, meals and/or treatment program, any services not consumed (nights, meals or treatments) will not be deducted from the balance of the initial invoice, nor refunded.
Prices Net prices including tax. (legal taxes of stay in addition), given under reserve of the modifications of the prices, due to the new taxes, and of possible modifications, in the dates of opening and seasons, which could intervene.